We prepare your order within 48 to 72 hours after payment confirmation. The average delivery time is 7 to 10 business days , depending on the destination. Some items, such as figurines or mascots, may take a little longer to travel.

Of course! As soon as your order is shipped, you can track its progress by clicking on the following link: Package Tracking

Yes, our messenger dragons serve all corners of the world. Delivery times may vary depending on the region.

If an item is listed as available on the website, it is ready to be shipped. If an item is out of stock, this will be clearly indicated on the product page.

Our teams get to work quickly once your order is validated. Contact us as soon as possible at contact@dragon-naga.com : if your order isn't already on its way, we'll do everything we can to help you.

Yes, you benefit from a 14-day "satisfaction guaranteed or your money back" period from the date of receipt. Returns are generally free , except for certain larger or heavier items, for which a contribution towards return shipping costs may be requested.

Email us at contact@dragon-naga.com with your order number and the reason for the return. We will guide you step by step.

We accept credit cards (Visa, Mastercard, American Express) and PayPal . Payment in 4 installments may be offered via PayPal, depending on your eligibility.

Absolutely. Our site uses 128-bit SSL encryption, guaranteeing maximum security for your data.

There may be a slight processing delay. Please check your spam/junk mail folder. If you still haven't received anything after 24 hours, please contact us.

Our items are carefully inspected. In case of any problem, we offer an exchange or refund within 14 days of receipt .

You can write to us at any time at contact@dragon-naga.com . A Guardian of the Realm will reply as soon as possible, often in less than 24 hours.